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Refund and Return Policy
Overview
Cancellation Policies: We understand that plans may change, and we strive to accommodate our customers as best as we can.
Below are our Cancellation Policies for tour bookings:
- Cancellation 30 or more days before the arrival date: A cancellation fee of 20% of the total package cost will be applied.
- Cancellation between 20 and 30 days before the arrival date: A cancellation fee of 50% of the total package cost will be applied.
- Cancellation between 10 and 19 days before the arrival date: A cancellation fee of 70% of the total package cost will be applied.
- Cancellation less than 10 days before the arrival date: A cancellation fee of 100% of the total package cost will be applied.
We encourage our customers to reach out to us as soon as possible in the event of a cancellation to discuss options and potential refunds. Your satisfaction is our priority.
At Haniefa Tour and Travel, customer satisfaction is our top priority, and we strive to provide a seamless and enjoyable experience for all our clients. If for any reason you need to cancel your booking, you may be eligible for a refund based on our cancellation policy, which varies depending on the package and timing of the cancellation. We recommend notifying us as early as possible to maximize your refund. Please review our detailed terms and conditions for more information, or contact our customer service team for assistance. Your trust and comfort are paramount to us at Haniefa Tour and Travel.
We are here to assist you at every step, ensuring that your experience with Haniefa Tour and Travel is not only memorable but also stress-free. Should you have any questions or concerns regarding our return and refund policy, our dedicated customer service team is readily available to help guide you through the process. Your trust and satisfaction are the cornerstones of our service commitment.
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